# Lyssna Help Center

> Advice and answers from the Lyssna team

## Getting started with Lyssna

- [Lyssna overview](https://help.lyssna.com/en/articles/4952926-lyssna-overview.md): Get to know our platform and how it works
- [Introducing Lyssna: Rebrand FAQ](https://help.lyssna.com/en/articles/8439627-introducing-lyssna-rebrand-faq.md): Learn more about our 2023 rebrand from UsabilityHub to Lyssna
- [Inviting team members to your account](https://help.lyssna.com/en/articles/4952950-inviting-team-members-to-your-account.md)
- [Signing up with Google](https://help.lyssna.com/en/articles/5079020-signing-up-with-google.md)
- [Platform limits and restrictions](https://help.lyssna.com/en/articles/13441877-platform-limits-and-restrictions.md)
- [The Respond by Lyssna app](https://help.lyssna.com/en/articles/15811225-the-respond-by-lyssna-app.md): Learn how to download the Respond by Lyssna app and complete a screen recording study on your phone.

## Plans and pricing

- [Plan and pricing overview](https://help.lyssna.com/en/articles/4953377-plan-and-pricing-overview.md): Detailed breakdown of our subscription plans and recruitment costs
- [Buying credits](https://help.lyssna.com/en/articles/4952929-buying-credits.md)
- [How to redeem a credit coupon](https://help.lyssna.com/en/articles/5252462-how-to-redeem-a-credit-coupon.md)

## Setting up your study

- [Understanding quick vs. in-depth studies](https://help.lyssna.com/en/articles/14601034-understanding-quick-vs-in-depth-studies.md): Learn how we distinguish study types and how they determine which plan you need
- [Previewing your test or study](https://help.lyssna.com/en/articles/15060229-previewing-your-test-or-study.md): See exactly what participants will experience before you launch your test or interview study.
- [Best practices for setting up your test](https://help.lyssna.com/en/articles/6268454-best-practices-for-setting-up-your-test.md): Tips for using the test builder to get the most out of your research
- [Template library](https://help.lyssna.com/en/articles/4952949-template-library.md): To help you create your first test, start with a test from our template library.
- [Testing physical products](https://help.lyssna.com/en/articles/4952921-testing-physical-products.md)
- [Setting the default language for your study](https://help.lyssna.com/en/articles/4952935-setting-the-default-language-for-your-study.md)
- [Testing mobile designs](https://help.lyssna.com/en/articles/4952939-testing-mobile-designs.md)
- [Formatting instructions and questions](https://help.lyssna.com/en/articles/4952943-formatting-instructions-and-questions.md)
- [Using test logic](https://help.lyssna.com/en/articles/4952951-using-test-logic.md): Learn how to show or hide certain tasks or questions based on a participant's previous answers
- [Device targeting](https://help.lyssna.com/en/articles/4953300-device-targeting.md)
- [Variation sets](https://help.lyssna.com/en/articles/4953352-variation-sets.md): Run variations of an unmoderated test to compare designs while ensuring participants don't overlap. Available on Growth and Enterprise plans.
- [Test video and audio files](https://help.lyssna.com/en/articles/5168458-test-video-and-audio-files.md)
- [Editing your test](https://help.lyssna.com/en/articles/6828493-editing-your-test.md)
- [Recordings](https://help.lyssna.com/en/articles/9398996-recordings.md): Gain contextual insights by recording your participants' face, screen and/or audio while they take your test
- [Randomize your test with section groups](https://help.lyssna.com/en/articles/11741156-randomize-your-test-with-section-groups.md): Learn how to reduce participant bias and gain better insights with test section randomization
- [Access experimental features with Lyssna Labs](https://help.lyssna.com/en/articles/11614388-access-experimental-features-with-lyssna-labs.md): Explore new Lyssna features before they launch and help shape their development.
- [Test branding](https://help.lyssna.com/en/articles/4952936-test-branding.md)

## Unmoderated research methodologies

- [Five-second test sections](https://help.lyssna.com/en/articles/4952945-five-second-test-sections.md)
- [Preference test sections](https://help.lyssna.com/en/articles/4952946-preference-test-sections.md)
- [Navigation test sections](https://help.lyssna.com/en/articles/4952948-navigation-test-sections.md)
- [Design survey sections](https://help.lyssna.com/en/articles/4952942-design-survey-sections.md)
- [Click test sections](https://help.lyssna.com/en/articles/4952940-click-test-sections.md)
- [Tree test sections](https://help.lyssna.com/en/articles/8993275-tree-test-sections.md): Validate the information architecture of your website or app by asking participants to locate specific items in a tree structure
- [Live website test sections](https://help.lyssna.com/en/articles/10456420-live-website-test-sections.md): Test live websites with ease—set tasks, ask questions, and capture insights, all without code or downloads required.
- [Participant navigation in unmoderated tests](https://help.lyssna.com/en/articles/16949222-participant-navigation-in-unmoderated-tests.md): Learn how to enable a progress bar and back navigation for participants in unmoderated tests
- [Figma prototype test sections](https://help.lyssna.com/en/articles/5442240-figma-prototype-test-sections.md)
- [How to best set up your prototype in Figma](https://help.lyssna.com/en/articles/5758858-how-to-best-set-up-your-prototype-in-figma.md)
- [Troubleshooting Figma prototype tests](https://help.lyssna.com/en/articles/5758862-troubleshooting-figma-prototype-tests.md)
- [Card sorting tasks](https://help.lyssna.com/en/articles/6613317-card-sorting-tasks.md): Create a card sort activity to organize your site's content in a way that makes sense to your users
- [Create a closed card sort task](https://help.lyssna.com/en/articles/6535473-create-a-closed-card-sort-task.md): Ask participants to group your items into pre-defined categories
- [Create an open card sort task](https://help.lyssna.com/en/articles/6613353-create-an-open-card-sort-task.md): Allow participants to create categories for your items to help inform your website's organization
- [Viewing your card sort task results](https://help.lyssna.com/en/articles/6653714-viewing-your-card-sort-task-results.md)
- [Create a hybrid card sort task](https://help.lyssna.com/en/articles/14113188-create-a-hybrid-card-sort-task.md): Ask participants to group your items into both pre-defined and custom categories
- [Question types in unmoderated studies](https://help.lyssna.com/en/articles/10103942-question-types-in-unmoderated-studies.md): Learn about different question types in Lyssna studies to choose the best options for clear, detailed, and actionable participant responses
- [Audio recorded questions](https://help.lyssna.com/en/articles/12038455-audio-recorded-questions.md): Capture participants’ spoken thoughts to understand their reasoning, reactions, and decision-making in real time
- [AI follow-up questions](https://help.lyssna.com/en/articles/12041270-ai-follow-up-questions.md): Get better insights by allowing us to automatically ask participants follow-up questions
- [Understanding matrix questions](https://help.lyssna.com/en/articles/12891216-understanding-matrix-questions.md): Learn how to create and interpret matrix questions in Lyssna.
- [Understanding linear scale questions](https://help.lyssna.com/en/articles/10099193-understanding-linear-scale-questions.md): Learn how to use linear scales in Lyssna studies to easily gather meaningful feedback and understand participants' opinions and experiences.
- [Understanding ranking questions](https://help.lyssna.com/en/articles/9792220-understanding-ranking-questions.md): Learn how to create and interpret ranking questions in Lyssna.

## Moderated research \(interviews\)

- [Setting up your moderated study with Interviews](https://help.lyssna.com/en/articles/8042472-setting-up-your-moderated-study-with-interviews.md)
- [Managing participant applications for Interviews](https://help.lyssna.com/en/articles/8042725-managing-participant-applications-for-interviews.md)
- [Managing sessions for Interviews](https://help.lyssna.com/en/articles/8042797-managing-sessions-for-interviews.md)
- [Conducting your study with Interviews](https://help.lyssna.com/en/articles/8609367-conducting-your-study-with-interviews.md): Everything you need to know from the moment you join your Interview to what you can do once it's completed
- [Zoom integration for Interviews](https://help.lyssna.com/en/articles/8522657-zoom-integration-for-interviews.md): Lyssna's Zoom integration will automatically create Zoom meeting links for each session and automatically download Zoom Cloud recordings.
- [Google Meet for Interviews](https://help.lyssna.com/en/articles/15386330-google-meet-for-interviews.md): Lyssna's Google integration automatically creates a unique Google Meet link for each session in your study.
- [Microsoft integration for Interviews](https://help.lyssna.com/en/articles/8986500-microsoft-integration-for-interviews.md): Connect Lyssna to your Outlook calendar for easy interview scheduling and automatically create Teams meeting links for your sessions
- [Running a continuous interview program with Lyssna](https://help.lyssna.com/en/articles/15606875-running-a-continuous-interview-program-with-lyssna.md): Learn how to set up and run continuous interviewing for product discovery

## Organization and collaboration

- [Creating projects](https://help.lyssna.com/en/articles/4952934-creating-projects.md)
- [Using Spaces](https://help.lyssna.com/en/articles/12068340-using-spaces.md): Learn how to use Spaces in Lyssna. Spaces let you group studies, collaborate with teammates, and manage access by role.
- [Using comments in the test builder](https://help.lyssna.com/en/articles/6825654-using-comments-in-the-test-builder.md)
- [Searching for tests and projects](https://help.lyssna.com/en/articles/7029731-searching-for-tests-and-projects.md): Find tests, projects, spaces, and variation sets in your dashboard, including how to access your archived studies.

## Recruiting participants for your study

- [Sources for participant recruitment](https://help.lyssna.com/en/articles/4953344-sources-for-participant-recruitment.md): Discover your options for recruiting participants to your Lyssna study
- [Ordering from the External panel](https://help.lyssna.com/en/articles/4952932-ordering-from-the-external-panel.md): Order responses from the External panel \(our third-party partner panel\) when the Lyssna panel can't fulfill your test. Covers what test types are supported, demographic targeting, pricing, and how ...
- [Sharing your test with your own audience](https://help.lyssna.com/en/articles/4953329-sharing-your-test-with-your-own-audience.md): How to create, manage and share your test link with your own audience
- [Recruiting your own participants for Interviews](https://help.lyssna.com/en/articles/8042726-recruiting-your-own-participants-for-interviews.md): Learn how to create and send invitations to your audience for your moderated study
- [Customization options for self-recruited tests](https://help.lyssna.com/en/articles/4953267-customization-options-for-self-recruited-tests.md)
- [Collecting demographics from your own audience](https://help.lyssna.com/en/articles/4952931-collecting-demographics-from-your-own-audience.md)
- [Disabling your recruitment link](https://help.lyssna.com/en/articles/4953310-disabling-your-recruitment-link.md): If you've invited your own users to take a test, you can disable your invite link to stop collecting responses and mark your test complete
- [Setting up redirects for your own audience](https://help.lyssna.com/en/articles/4953339-setting-up-redirects-for-your-own-audience.md): Learn how to send participants to an external URL
- [Using custom variables to identify your self-recruited participants](https://help.lyssna.com/en/articles/4952933-using-custom-variables-to-identify-your-self-recruited-participants.md): Learn how to use custom variables for personalized survey links and better data analysis
- [Ordering responses from the Lyssna panel](https://help.lyssna.com/en/articles/4952947-ordering-responses-from-the-lyssna-panel.md): How to place response orders from the Lyssna panel: launching, paying, turnaround times, quality assurance, and common questions on fulfillment, credits, demographics, and order limits.
- [Recruiting from the Lyssna panel for Interviews](https://help.lyssna.com/en/articles/8609395-recruiting-from-the-lyssna-panel-for-interviews.md): Learn how to conduct moderated studies with the Lyssna panel
- [Demographic targeting](https://help.lyssna.com/en/articles/4953292-demographic-targeting.md): Learn how to target your preferred audience when using the Lyssna panel
- [Panel demographics: Targeting by job](https://help.lyssna.com/en/articles/7019183-panel-demographics-targeting-by-job.md)
- [Saving your demographics for panel orders](https://help.lyssna.com/en/articles/9265005-saving-your-demographics-for-panel-orders.md): Easily apply pre-set demographic filters for efficient and error-free selection when ordering from Lyssna's participant panel
- [Turnaround time for responses from the Lyssna panel](https://help.lyssna.com/en/articles/4952930-turnaround-time-for-responses-from-the-lyssna-panel.md)
- [Canceling your panel order](https://help.lyssna.com/en/articles/4952938-canceling-your-panel-order.md): Learn how to cancel a Lyssna panel order and how credits are refunded for unfulfilled responses.
- [Third-party studies](https://help.lyssna.com/en/articles/9941774-third-party-studies.md): Recruit high-quality research participants for studies created on other platforms
- [Checking audience feasibility with the Lyssna panel](https://help.lyssna.com/en/articles/14855661-checking-audience-feasibility-with-the-lyssna-panel.md): Use the panel page to determine if enough participants match your target audience before you start building your study
- [Enabling screeners on unmoderated studies](https://help.lyssna.com/en/articles/9187158-enabling-screeners-on-unmoderated-studies.md): Narrow your target audience by qualifying participants with pre-survey screening
- [Using screeners to qualify participants](https://help.lyssna.com/en/articles/9189892-using-screeners-to-qualify-participants.md): Learn how to narrow your target group by using screener questions
- [Estimating your screen-in rate for Lyssna panel orders](https://help.lyssna.com/en/articles/9186881-estimating-your-screen-in-rate-for-lyssna-panel-orders.md)

## Analyzing and sharing your results

- [Filtering your test results](https://help.lyssna.com/en/articles/9232041-filtering-your-test-results.md): Learn how to isolate your results to a subset of participants for deeper analysis
- [Synthesize your results with summaries](https://help.lyssna.com/en/articles/11133473-synthesize-your-results-with-summaries.md)
- [Sharing and exporting your results](https://help.lyssna.com/en/articles/4952944-sharing-and-exporting-your-results.md)
- [Export result sections as images](https://help.lyssna.com/en/articles/5079491-export-result-sections-as-images.md)
- [Deleting and reporting responses](https://help.lyssna.com/en/articles/4953289-deleting-and-reporting-responses.md): Delete and replace spam or fraudulent responses easily
- [Tagging your results](https://help.lyssna.com/en/articles/4953359-tagging-your-results.md): Keep track of category trends amongst your free-text results with tags
- [Lyssna MCP Server](https://help.lyssna.com/en/articles/16071364-lyssna-mcp-server.md): Connect your favourite AI assistant to your Lyssna research data and ask questions grounded in real participant responses.

## Billing and account management

- [Closing your Lyssna account](https://help.lyssna.com/en/articles/4952941-closing-your-lyssna-account.md)
- [How to reset your password](https://help.lyssna.com/en/articles/4953348-how-to-reset-your-password.md)
- [Signing in with SAML](https://help.lyssna.com/en/articles/5079008-signing-in-with-saml.md)
- [Viewing and exporting usage reports](https://help.lyssna.com/en/articles/12782385-viewing-and-exporting-usage-reports.md): Available on Enterprise plans. Review and export your team's research and credit activity in one place.
- [Receipts and invoices](https://help.lyssna.com/en/articles/11066980-receipts-and-invoices.md)
- [Updating or removing your credit card](https://help.lyssna.com/en/articles/11072173-updating-or-removing-your-credit-card.md): Easily update, remove, or change your default credit card to keep your subscription payments running smoothly.
- [Why was my card declined?](https://help.lyssna.com/en/articles/4952923-why-was-my-card-declined.md)
- [Accepted payment methods](https://help.lyssna.com/en/articles/4952917-accepted-payment-methods.md)
- [How to manage credits with Wallets](https://help.lyssna.com/en/articles/12330924-how-to-manage-credits-with-wallets.md): Learn how to view, manage, and assign wallets in Lyssna to organize credits across your teams and spaces.
- [Managing your team](https://help.lyssna.com/en/articles/13611754-managing-your-team.md): Learn how to assign user roles, delete and archive users, transfer account ownership, move users between accounts, and troubleshoot team invites.

## Privacy, security, and compliance

- [GDPR Compliance](https://help.lyssna.com/en/articles/4952927-gdpr-compliance.md)
- [Privacy and data protection at Lyssna](https://help.lyssna.com/en/articles/4952919-privacy-and-data-protection-at-lyssna.md): Learn how we protect the privacy and confidentiality of the content in your Lyssna studies
- [Using agreements \(NDAs\) in your study](https://help.lyssna.com/en/articles/11908406-using-agreements-ndas-in-your-study.md): Require participants to agree to an NDA or other document before starting your study.
- [Our guiding principles for AI at Lyssna](https://help.lyssna.com/en/articles/11083822-our-guiding-principles-for-ai-at-lyssna.md): How we think about AI at Lyssna, and the principles and policies that guide how we build and use it.
- [Lyssna's Use of AI](https://help.lyssna.com/en/articles/10213358-lyssna-s-use-of-ai.md): How we use AI responsibly and securely as part of the Lyssna platform

## Support and feedback

- [Contact Support and Sales](https://help.lyssna.com/en/articles/4952918-contact-support-and-sales.md)
- [Lyssna's customer referral program](https://help.lyssna.com/en/articles/13335724-lyssna-s-customer-referral-program.md): Learn how Lyssna’s customer referral program works, who’s eligible, and how rewards are earned when someone you refer becomes a paid customer.
- [Participating in studies as a Lyssna customer](https://help.lyssna.com/en/articles/5252396-participating-in-studies-as-a-lyssna-customer.md)
- [How Lyssna helps to protect the quality of your research](https://help.lyssna.com/en/articles/16547189-how-lyssna-helps-to-protect-the-quality-of-your-research.md): Learn how we check participant quality, reduce fraudulent activity, and help you collect more dependable research results.