You can cancel your order with the Lyssna panel before all of your responses have been collected. Credits for the remainder of the order will be automatically refunded when your order is canceled but credits used before you cancel will not be. Additionally, canceling an order is also necessary if you need to update order details such as participant demographics or other specific requirements. This allows you to place a new order with the corrected details.
After you cancel an order, the credits for unused responses will be refunded to your account. You can use these credits to place a new order with updated requirements if needed.
How to cancel your order
Go to the Recruit tab of your test.
Navigate to the active order under your Recruitment activity and click Recruiting.
Select the Cancel order option from the drop-down menu.
You'll first be asked the reason for your cancelation. Then you can select Cancel this order to confirm you want to cancel your active order.
Once canceled, you will see the amount of unused credits refunded back to you.
