Lyssna incorporates AI into our product to enhance your research efficiency.
How does Lyssna protect my data?
We do not train our own AI models on customer data.
When when use AI providers to process data, we:
Prohibit AI providers from using our customers' data to train their own models.
Limit data storage by AI providers to the absolute minimum duration—either temporarily or, in some cases, not at all.
Which AI providers does Lyssna use?
A complete list of our sub-processors is published at https://app.lyssna.com/legal/sub-processors.
When we introduce new AI providers, we'll update this help article and our sub-processor list. Customers can opt in to receive email notifications about changes to our sub-processor list.
We use the following AI providers:
Rev AI
Rev AI uses AI to generate video transcriptions. We use this to transcribe videos for:
Interview session recordings uploaded to Lyssna (manually or via the Zoom integration)
Tests with enabled test recordings (coming soon)
Can I disable AI features for my team?
Admins on Enterprise plans can control AI usage and disable these features at the team level from the Feature access settings page.