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Lyssna's Use of AI

How we use AI responsibly and securely as part of the Lyssna platform

Nicholas Firth-McCoy avatar
Written by Nicholas Firth-McCoy
Updated over a week ago

Lyssna incorporates AI into our product to enhance your research efficiency.

How does Lyssna protect my data?

We do not train our own AI models on customer data.

When we use AI providers to process data, we:

  • Prohibit AI providers from using our customers' data to train their own models.

  • Limit data storage by AI providers to the absolute minimum duration—either temporarily or, in some cases, not at all.

Which AI providers does Lyssna use?

A complete list of our sub-processors is published at https://app.lyssna.com/legal/sub-processors.

When we introduce new AI providers, we'll update this help article and our sub-processor list. Customers can opt in to receive email notifications about changes to our sub-processor list.

We use the following AI providers:

Rev AI

Rev AI uses AI to generate video transcriptions. We use this to transcribe videos for:

  • Interview session recordings uploaded to Lyssna (manually or via the Zoom integration)

  • Tests with enabled test recordings (coming soon)

Anthropic on Bedrock

Lyssna does not currently build, train, or fine-tune its own AI models. Lyssna currently uses Anthropic models hosted by AWS Bedrock.

  • Lyssna and our AI providers do not use participant data to train or tune models.

  • All AI generation and inference is hosted and operated by Amazon Web Services (AWS) and is governed by AWS's Terms of Service.

Can I disable AI features for my team?

Admins on Enterprise plans can control AI usage and disable these features at the team level from the Feature access settings page.


Fair use policy for AI

This Fair Use Policy governs the use of Lyssna’s AI-powered features. The purpose of this policy is to ensure users can enjoy access to the feature within reasonable bounds, while preventing excessive usage that could negatively impact service availability or result in unreasonable costs.

Usage with Reasonable Limits

We offer access to AI-powered features subject to the following reasonable usage guidelines. We reserve the right to amend the access and usage limits of this feature.

Fair Use Guidelines

We expect users to adhere to these guidelines:

  1. Intended Purpose: Use the service for legitimate summarization needs only.

  2. No Automation Abuse: Do not use scripts, bots, or other automated methods to generate excessive requests.

Monitoring and Enforcement

We monitor usage patterns and reserve the right to take any of the following actions if we detect abuse:

  1. Temporarily suspend service access

  2. Reduce rate limits for accounts demonstrating excessive usage

  3. Require upgrade to a higher service tier

  4. Remove access to the feature in cases of repeated policy violations

Policy Exceptions

We understand that some users may have legitimate needs that exceed our standard limits. If you anticipate requiring higher usage limits, please contact our support team to discuss custom solutions.

Policy Changes

We reserve the right to modify this Fair Use Policy at any time. Users will be notified of significant changes via email and/or in-product notifications.

Contact Information

If you have questions about this policy or need to request higher usage limits, please contact our support team at support@lyssna.com.

Last Updated: April 28, 2025

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