AI follow up questions

We know how frustrating it can be when you've taken the time to craft the perfectly worded question on your study just to get a less-than-detailed answer from a participant. With AI follow-up questions, you can now let us do the work to probe for more information when an initial response is lacking, ultimately improving the odds of receiving better and more actionable insights.

AI follow-up questions are available for long-text questions only, in both Survey test sections and in follow up questions to other test sections. When enabled, we'll have AI assess each response in real time and automatically ask customized follow up questions to the participant if it isn't specific or thorough enough.

Toggle on "Ask AI follow-up questions" when creating your long-text question and then indicate the maximum number of attempts you'd like to prompt participants for more information:

You can enter a number between 1 and 3 in the text box. We don't support more than 3 follow-ups in order to prevent participant fatigue, and participants will only be prompted with the maximum number of questions if their subsequent responses are still inadequate.

That's it! You can complete your test setup and recruit participants as normal.

The follow-up prompts will be generated automatically based on the participant's initial response, and will show up in your results like this:

You can view the participant's initial response and follow-up responses separately (as seen above) or you can toggle on "Summarize AI follow-up responses" to generate an AI summary for the participant's responses which combines them into one:

If you have feedback about the feature, we'd love to hear it! Feel free to chat with us from the widget in the bottom right corner of your screen, or send an email to support@lyssna.com.

To learn more about how we use AI at Lyssna, check out this article.