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Contact Support and Sales

Jamie Shuey avatar
Written by Jamie Shuey
Updated over a week ago

Customer support

If you already have an account with us, the best way to reach us is via chat from your Lyssna dashboard. Otherwise, you can email us at support@lyssna.com.

If you have an issue related to a particular test, please be sure to mention which test you're having trouble with so that we can look into it right away.

Manual purchases

We are happy to help with manual invoicing, ACH, or wire transfer payments for any purchase over $2,000 USD. Simply send an email to purchases@lyssna.com to kick off the process.

Sales

Looking for help with enterprise procurement-related tasks, vendor registration requirements, compliance reports, or want to book a product demo? Our Sales team can help you with that sort of thing! Send us an email or book a meeting here.

How to Schedule a Demo

Scheduling a demo or meeting with Lyssna is straightforward and designed to ensure a tailored experience. Follow the steps below to book a session with their team:

Step-by-Step Process to Schedule a Demo

  1. Complete the Online Form: Visit Lyssna's Demo Booking Page to fill out a short form with your details and requirements. This initiates the scheduling process.

  2. Sales Team Follow-Up: After you submit the form, a member of Lyssna’s sales team will reach out to you. They typically arrange a short exploratory call to better understand your needs and tailor the demo session accordingly.

  3. Optional Direct Communication: If you haven't received a follow-up email or a time slot confirmation, you can communicate directly with your assigned account manager via email to ensure the demo scheduling is on track.

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