Credits are used to order responses from the Lyssna panel.
Credits can be purchased on the go when ordering responses, or you can pre-purchase credits in bulk. When you pre-purchase, you and your collaborators can spend the balance of credits to order responses on tests at any time. Credits do not expire.
How to pre-purchase credits
1. Click Buy credits from the navigation bar in the top right corner of the app (if you have a balance of credits, you'll see that number here instead):
2. You can select an amount under Quick buy, or type in a custom amount. Your total will update based on the number of credits you enter, and any applicable bulk discounts will be added automatically.
Bulk credit discounts
Credits cost $1.00 USD each and are available at discounted rates when you pre-purchase 2500 or more.
These discounts apply whether you purchase credits while placing a response order or pre-purchase them to hold in your account balance. However, discounts only accrue within a single purchase, so if you intend to place a number of orders you may get a lower price by pre-purchasing your credits.
The current discounts we offer, which automatically apply when you purchase in bulk, are:
I don't need the credits I've purchased anymore. Can I get a refund?
We'll happily return any unused credits remaining on your account within 90 days of purchase. All you need to do is send us a message from the chat console in the app or via email to email@example.com.
Please note that refunds can only be requested by Editors, Admins, or Account Owners—not Viewers. Funds will be returned to the card on file and may take 5-10 business days to post in your account, depending on your financial institution.